In an effort to best serve you, we’ve compiled many of the questions we regularly receive from customers and provided the answers below. To further discuss any of these topics, please contact Customer Service or a BFS team member at your nearest location.
Since product and service availability varies by location, we recommend contacting the store nearest you.
We are available via chat (click on the “Chat with an Expert” button at the bottom of the window) Monday – Friday from 7:00am until 7:00pm EST.
No, you don’t need an account to make a purchase.
A BFS account will allow you to make purchases more easily with your sales rep. You will also be able to take advantage of the myBLDR customer portal, where you will be able to track your orders and manage your account.
To open a new account, please visit a sales representative or credit account manager at your nearest location. You cannot open an account online at this time.
You can register your account on myBLDR here.
Please note that in order to register you will need one of your invoices that is dated within the last 6 months. If you do not have an invoice or you continue to experience difficulty logging in please reach out to our Customer Technical Support team by calling 888-444-8399.
Please contact your local store or sales representative for return options for your order. We do not allow returns on custom orders.
Pricing is done by our local store managers or sales representatives. You are welcome to bring a competitor’s quote into a local store to determine what options might be available.
You can request a quote by filling out our online form. You can also contact a sales representative at your local store. Find all of our locations and contact information on our store locator.
Please contact your sales representative for assistance with your existing order. If you do not have an assigned sales representative, please contact the location where the purchase was made.
Please contact your local store for specific product warranty information. If you know the manufacturer, you may also visit their website directly. If your warranty question is regarding windows in Texas, use the applicable email address:
You can pay your invoice online at myBLDR if you’ve registered your account there. You can register your account if you haven’t already done so. You can also make a payment at your local store. Our customer service team is not able to receive payments over the phone at this time.
READY-FRAME® is our pre-cut framing package that makes framing better, faster, safer, and greener. You give us your plans, and we cut everything you need, just how you need it. Learn more at about READY-FRAME® here.
Fill out the Contact Us form with your details. Our transportation team will review your information and reach out to you directly if they would like to proceed or to request additional information.
For all employment and income verifications, please log onto www.theworknumber.com. You will need the following information:
If you have any questions, please call 1-800-367-5690.
For local charity work, contact the manager at your local store. For larger scale requests, contact our customer service team via chat using the “Chat with an Expert” button at the bottom of the window.
For local projects, contact the manager at your local store. For larger scale efforts, contact our customer service team via chat using the “Chat with an Expert” button at the bottom of the window.